FREQUENTLY ASKED QUESTIONS

What is your concept store about?
The item I wanted is out of stock. Please help.

Out of stock items are replenished regularly. Should we encounter delays in supplies we may also experience delays in bringing stock back up. Please contact our customer care via email: info@redswitchmc.com for further assistance on lead times.
The item I want is no longer online, can you make one for me?

When merchandise is no longer online, we may be able to produce it for you provided we can find the same material and trims to make it. In cases we cannot find the exact material match, we may propose alternative material to produce the same item you need. Please also be mindful that some items may be Limited Edition only and that means we cannot produce the item should we reach our limited edition threshold.
I want to order bedding, how do your sizes work?

Our sizes / dimensions are as follows: Standard pillow case - 45 x 70 Double duvet - 200 x 200 Queen duvet - 230 x 200 Double flat sheet - 230 x 270 Queen flat sheet - 250 x 270 Double fitted sheet - 137 x 190 x 35 Queen fitted sheet - 152 x 190 x 35
Do you ship outside the UK and South Africa?

At the moment we ship orders for South Africa. For the UK and the rest of the world please contact us before confirming your order so we can assist with shipping options. Kindly email: info@redswitchmc.com
I cannot seem to find UK shipping options. Please help.

We are waiting for activation for our UK shipping integration. At the moment we ship orders for South Africa. For the UK and the rest of the world please contact us before confirming your order so we can assist with shipping options. Kindly email: info@redswitchmc.com UK direct shipping may launch early in 2024.
Do you work with wholesalers?

We certainly do. Please pop us a mail with your request and we will gladly assist. Email: info@redswitchmc.com
How do I sign up to sell my products at Africa-UK Concept Store?

If you have a product that you want us to look at and you believe there is appetite for it on the market, we welcome you to showcase your brand and sell with us. Apply through Sell With Us page.