SHIPPING & RETURNS

Shipping Policy

Our customer care team is here to look after you and make your shopping experience as pleasant as possible. Please familiarise yourself with our policies. Please take note of these simple points:

Please allow the following lead times on shipments for orders within the UK and South Africa.

Standard: 3 - 5 business days.

Express: 1 - 3 business days.

The rest of the world please allow 10 - 15 business days.

Made to order / custom production takes approximately 3 - 4 weeks plus shipping time. Please bear in mind, these items are made just for you.

Kindly note that we are not responsible for any local tax, duty and custom fees that may be levied to your order in your country at port of entry. Please check with your country on these policies.

Return, Refunds & Exchange Policy

Customers may cancel an order anytime before it is shipped.
All purchase items that are made-to-measure, custom made and personalised cannot unfortunately be cancelled once order is processed nor returned unless they are faulty.
Customer may only be able to cancel made-to-measure, custom made and personalised purchase orders within 6 hours of confirming order. Please note such purchase items go into production in 6 hours of confirming order.
Should you need to return a purchase item for any reason, please write to customer care immediately and state the reason for return.
Any returns and exchanges should be within 14 days of receiving the purchase item.
Return and exchange items should be unworn, unused, undamaged, unwashed and in their original packaging with swing tag as originally attached. Items not in their original packaging and tagging will not be refunded.
Exchanges can be made on like or similar products. Should customer require something different then the purchase item in the possession of the customer must first reach the store and only then a refund will be made and a new transaction recorded for a different product. Kindly contact customer care for assistance.
Customers are responsible for return postage/shipment of items, and only upon receipt of such items in an acceptable condition as per policy, a refund may be processed.
It is the customer's responsibility to ensure that the returned items are packaged adequately to arrive back to the store undamaged.
If you have any further questions on returns, refunds or cancellations please contact customer care.
Strictly NO return, exchange nor refund on pierced jewellery or underwear and personal items.